Return Policy

Returns, Exchanges, and Refunds

We will exchange your in-stock item or provide a refund within 14 days of you receiving it to guarantee your customer experience and satisfaction. 

Out-of-stock items are only returnable if found to have manufacturing faults. Please note we cannot offer refunds or credit for out-of-stock products.

Customers who purchase Out-of-stock products are not eligible for refunds as these items are manufactured explicitly on request.

medi Australia cannot accept returns on items that are not standard stock in our Australian warehouse.

Please get in touch with customer service on 1300 04 MEDI (6334) for more information

To return your medi Australia Pty Ltd purchase for an exchange or refund:

  1. Please email within 7 days of receiving your order.
  2. medi Australia Pty Ltd will respond within 48 business hours to approve the return.
  3. Please send approved returns to: (we cannot accept unapproved returns)

medi Australia Pty Ltd

Approved Return, 

83 Fennell St, 

North Parramatta 

NSW 2151

  1. All exchanges and refunds will be received within 14 days of medi Australia Pty Ltd receiving your return


If your products arrive faultily, please contact us immediately to organise an exchange. Replaced products will be of an identical type to the product originally supplied.

Please note that normal wear and tear is not considered a fault.

If the product is found not to have a problem, you may be required to pay the transport or inspection costs.  An estimate of these costs will be provided before the product is collected/returned.

A refund will only be considered if the purchased item is returned in an as new condition

 * medi Australia Pty Ltd does not accept returns or provide exchanges/refunds if outside the 14-day window for a change of mind.

 * Please note if the return is the result of our error (incorrect item was sent or faulty item received), medi Australia Pty Ltd will pay the cost of return shipping.

* medi Australia Pty Ltd does not refund shipping costs when changing your mind. 

Terms and Conditions

The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.

In these terms and conditions, the expressions "we", "us" and "our" are a reference to medi Australia Pty Ltd.'

Changes to Terms and Conditions

We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.


This website and its content are provided 'as is' and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. The information on the website is for general information purposes only and does not constitute advice.

We do not represent or warrant that the information and/or facilities contained in the website are accurate, complete or current, or that the website will be uninterrupted or error-free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. 

We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.

This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their own content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third-party website linked from our website, you do so at your own risk.

Limitation of liability

Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent, we are entitled to do so. Otherwise, neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website. Including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.

Your Obligations

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.

You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your personal computer system, which arises in connection with your use of this website or any linked website.

You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.

You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions. 

Privacy Policy

We undertake to comply with the terms of our privacy policy, which is provided on this website. By using this website, you acknowledge that you have read our privacy policy.

We may use cookies in delivering the website to you. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive.

We do not currently require our users to register in order to access our website but reserve the right to do so in the future. We will implement a registration process to comply with any privacy legislation applicable at the time in respect of your user information.

Security of Information

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you send to us is transmitted at your own risk.

Termination of Access

Access to this website may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Contact us 

 For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at